If your patient calling screen is not playing any sound or audible output, follow the steps below. These will help you get reconnected as swiftly as possible.
Ensure all cables are connected
It is essential to check that all of the cables are connected correctly to the power source and monitor. Check there is no damage to any ports.
We do highly recommend requesting your I.T technician or a technically knowledgeable person to check the cables and sockets if possible.
Replacing the audio cable usually resolves any sound issues.
Reboot the monitor
Locate the power button on the monitor and switch it off and on again.
If the device has a high temperature, leave the device off for 10 minutes before switching it back on.
Make sure there is no technical work taking place or any issues with your network. Contact your local I.T if there is.
Make sure the TV monitor has the correct input source. This will be either HDMI, VGA or PC as the input source.
Check patient calling sound
Log into Jayex Connect and check if your patient calling is switched on. Click on Display and then navigate to your Players settings to check.